Delivery and Handling
1. Order Processing Time
All orders placed on www.track-forge.com are processed within 1 to 2 days, from Monday to Sunday.
Once the order has been confirmed and payment approved, our team carefully prepares your package for shipment.
2. Free Shipping
Shipping is free with no minimum purchase required for all orders placed on TrackForge.
3. Delivery Area
Deliveries are available only within the United States and Canada.
4. Delivery Time
Deliveries are made within 6 to 14 business days, from Monday to Saturday, starting from the date of shipment.
Delivery times may vary slightly depending on the season (sales, holidays, or peak activity periods).
5. Carrier
Packages are handled and delivered by one of our logistics partners, depending on the customer’s location.
All shipments include a unique tracking number.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
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Your tracking number
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A direct link to the “Track My Order” page on our website
📍 You can check the status of your order anytime on our page: 👉 Track My Order
7. Delays or Missing Items
If you notice a delay or a missing item in your order:
📧 Contact us at contact@track-forge.com
Please include your order number and describe the issue.
Our team will immediately investigate the situation.
➡️ In the event of a missing item, TrackForge will resend it to you free of charge.
8. Damaged Package
If your package arrives damaged:
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Notify the delivery person upon receipt
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Take clear photos of the package and the product
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Contact our customer service within 48 hours at contact@track-forge.com
A quick solution will be provided — replacement, exchange, or refund.
9. Customer Service Contact
📧 Email: contact@track-forge.com
📞 Phone: +1 575 213 8232
💬 Customer Service: Monday to Saturday, from 9:00 a.m. to 5:00 p.m.