Returns

1. Right of Withdrawal (14 Days)

In accordance with applicable legal provisions, you have a 14-day period from the date you receive your order to exercise your right of withdrawal, without needing to provide a reason or pay any penalty.

To exercise this right, simply send an email to our customer service team at:
📧 contact@track-forge.com — please include your order number and the products concerned.

2. Return Conditions

To be eligible for return, the following conditions must be met:

  • Items must be unused, unwashed, and undamaged.

  • They must be returned in their original packaging.

  • All tags, manuals, and accessories included with the product must be present.

Returned items that are incomplete, damaged, soiled, or visibly used will not be accepted or refunded.

3. Return Procedure

Once your return request has been approved by our team:

  1. You will receive return instructions by email.

  2. Products must be shipped to the address provided.

  3. Return shipping costs are the responsibility of the customer, except in cases of order error or defective product.

We strongly recommend using a tracked shipping method to avoid loss or disputes.

4. Defective Products or Order Errors

If you receive a damaged, defective, or incorrect item, please contact our customer service at contact@track-forge.com within 48 hours of receiving your package.

A photo of the product may be requested for verification.
Depending on the situation, we will offer one of the following solutions:

  • Replacement of the item

  • Exchange for another product

  • Full refund

In such cases, TrackForge will cover all return shipping costs.

5. Refund Timeframe

Once the returned product has been received and verified, we will process your refund within 7 to 14 business days.
Refunds will be issued to the original payment method used during the order.

You will receive a confirmation email once your refund has been completed.

6. Non-Refundable Items

For hygiene and safety reasons, certain products cannot be returned or refunded:

  • Items that have been worn or used

  • Customized or made-to-order products

  • Gift cards

7. Customer Service Contact

📧 Email: contact@track-forge.com
📞 Phone: +1 575 213 8232
💬 Customer Service: Monday to Saturday, from 9:00 a.m. to 5:00 p.m.

Our team is available to assist you with any questions regarding returns or refunds.